CANCELLATION POLICY

As a courtesy reminder, you are sent texts + emails regarding your appointment via gloss genius. Please save it in your phone. It makes it so much easier than thinking it's a bot text. A minimum of 24HR notice is required to reschedule or cancel your services without any payment penalty. Rescheduled same day appointments is 75% your service. SAME DAY appointments if you arrive past 15 mins for your appointment you will receive a $20 late fee & your scheduled service charge. Please arrive on time. its up to your service provider if they will service you. NO CALL NO SHOW is 100% of your service. NO charges will incur before a 24HR cancellation. If you have any questions please ask. I'm happy to go over The Hive House policy with you. ✨ Deposits/retainers are non refundable and we do not offer refunds on any service.